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With a GPS Tracker, Your Logistics Service Customers Can Also Track Their Deliveries

PUBLISHED

March 8, 2021

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Key Takeaways:

Share the real-time location link of the delivery vehicle directly with customers via WhatsApp, SMS, or email
Boost customer trust through shipping transparency that reduces inquiries and the burden on customer service
Automated geofence notifications sent to customers when vehicles enter their premises to expedite the loading and unloading process

Having vehicles equipped with a GPS tracker will increase the value of your logistics business. Not only does it benefit your expedition company, but it also benefits your customers. A GPS tracker allows your customers to be informed about the real-time location of the delivery vehicle carrying their goods. At least two features of GPS tracking software can provide real-time vehicle location updates to customers, namely share location and geofence.

Share Location

The share location feature in GPS tracking software allows fleet managers to share the current location of a vehicle in the form of a link. You can copy and share the link through any platform you use to communicate with customers, such as WhatsApp, SMS, or email. The link’s validity is based on calendar dates and has no restrictions. Customers simply click the shared link to access the real-time location of the vehicle carrying their goods.

In addition to improving visibility, the share location feature provides certainty for recipients. They can monitor deliveries at any time, estimate more accurate arrival times, and ensure smooth business operations. This is also important for your customers’ businesses, as delivery delays can impact subsequent supply chain activities.

Geofence

With the geofence feature, you can virtually mark customer areas on a map and monitor your vehicles’ activity within those zones. From there, you can configure alerts to be triggered whenever a vehicle enters and/or exits the designated area. Alerts can be sent via email and SMS or displayed on an RSS page—not only for internal use within your logistics company, but also for your customers. Customers are immediately informed when a delivery vehicle enters their area, allowing them to prepare for unloading.

Increase trust and customer satisfaction for your logistics services by enabling customers to track their deliveries. Use Cartrack’s GPS tracking-based fleet management system and leverage the share location and geofence features to optimise your logistics services. Contact us now and get a FREE LIVE DEMO!