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The need for fleet visibility and driver accountability gave rise to GPS tracking solutions, leading to the development of modern fleet management. Over time, driver accountability has become a challenge due to increasing management needs, beyond simply knowing the whereabouts of drivers. How can GPS trackers be a solution to improve driver accountability, beyond just location monitoring? Here are four ways.
1. Improve Estimated Arrival Time
Do you or your employees spend hours on the phone just trying to find out where your drivers are or how long it will take them to arrive at their destination? With a GPS tracker, you can eliminate those inefficient calls. A GPS tracker provides an accurate Estimated Time of Arrival (ETA) solution by monitoring your vehicles' location at any given time and how far they are from their next stop. Accurate ETAs not only impact accountability but also improve efficiency and service by proactively informing customers if your drivers are arriving early or late.
2. Verifying Labor Wages
Your labour costs are high, but you are not sure why? GPS tracking solutions can quickly alert you to possible fraud in working hours reporting, which can lead to inflated labour costs. If your drivers are required to return vehicles to the pool at the end of the day and clock out, you can compare the recorded return time with the clock out time. If a vehicle is taken home by a driver, you can also see when they started and ended their work journey and compare it with the records they reported.
3. Track Side Jobs
GPS tracking solutions can help prevent drivers from using your assets for side jobs. One way of doing this is by comparing their stop points with your customer list. A daily vehicle activity report will display customer names and addresses, as well as any other unknown addresses, which may indicate side jobs or off-duty activity. Another method is to track irregularities in working hours or vehicle operating times. If your fleet vehicles have specific operating hours, you can review reports and set up alerts to receive automatic notifications when a vehicle is used outside of those hours.
4. Provide Proof of Service
Resolving customer complaints is easier when you have a dedicated tracking and verification system in place. A GPS tracker provides the evidence you need quickly to verify complaint reports, such as customers claiming they did not receive goods even though the courier has completed the job, etc. Data from the GPS tracker accurately shows when your vehicle arrived at the customer’s location and how long it stayed there. In addition, proof-of-delivery history such as photos or recipient signatures can also be viewed, integrated with GPS tracker data. With access to historical data at your fingertips, disputes with customers can be minimised and invoicing can be sped up.
Driver accountability and integrity improve, fleet management becomes more efficient, and you have peace of mind. To address your driver accountability needs, Cartrack offers the Fleet Pro solution. This package includes three additional features to choose from: a fuel sensor, the Communicator fleet task management app, and Driver ID Monitoring. Increase your driver accountability with the Cartrack GPS Tracker now and get the chance to try our product!
