EN 
ID 
Lintas Shuttle
70+
Different EV models successfully integrated
3,300+
Business Coverage
The fleet operates in multiple shifts with strict departure schedules, serving individual passengers, corporate clients, and airport mobility needs that require high punctuality.
In a single day, hundreds of fleet units operate simultaneously with repetitive travel patterns, precise pick-up and drop-off times, and safety and comfort standards that must remain consistent across all routes.
Challenge
- Delays and Route Deviations
Operating intercity and airport routes means facing heavy traffic, potential route deviations, and occasional vehicle issues—all of which can lead to delays that must be minimized. - Lack of Fleet Visibility
Operations span Bandung, Jabodetabek, Banten, Karawang, and Soekarno-Hatta Airport. Coordinating fleets and field teams without real-time visibility becomes highly challenging. - Driver Behavior and Discipline Consistency
assenger drivers must maintain safety and comfort standards and avoid traffic violations or unauthorized vehicle use outside operational hours. - Ensuring Passenger Comfort & Safety
Service standards must remain consistent across all routes—from driving behavior and vehicle cleanliness to responsiveness during incidents on the road. - Fuel Cost Efficiency & Theft Prevention
Intercity travel leads to high fuel consumption. Without proper monitoring systems, identifying wastage, fuel misuse, or potential theft becomes difficult. - Manual Job Assignment and Reporting
Coordinating route schedules, driver shifts, and rental service requests was still done manually, creating the need for a centralized system to prevent scheduling conflicts or unit unavailability.
Solution
- Real-Time Tracking
Cartrack provides real-time visibility of the entire fleet. The operations team can monitor vehicle locations, trip status, and ensure that fleets start and complete routes according to schedule. This information is also used to provide more accurate estimated arrival times to passengers.
- Route History
Accurate location and trip history data help the operations team review routes taken, validate delays, and reduce time wasted due to deviations.
- Route Optimisation
System-recommended optimal routes improve intercity shuttle scheduling efficiency and enhance customer service quality.
- Driver Scorecards
Monitors and scores driving behavior to boost driver discipline, reduce accident risks, and support the company's “zero accident” safety initiative.
- Fuel Sensor
Comprehensive fuel management system that tracks refueling and consumption, prevents leakage or theft, and reduces operational fuel costs.
- Full Reporting
Enables easier corporate billing (for rentals), validation of operational hours, and transparent vehicle usage reporting.
- Live Vision
In-vehicle cameras provide visual evidence during incidents, enhance passenger security, and help management monitor driver service quality.
Results
Operational Scale
150 active vehicles
Operating on intercity routes and major airports, serving passenger travel, rentals, and package deliveries daily.
Cost Reduction: 3%
Reducing operational costs through fuel control and route compliance
Efficiency Improvement: 10%
Increased fleet productivity and dispatcher coordination
Accident Rate Reduction: 60%
Reducing accident rates through monitoring driver behavior
Customer Satisfaction Increase: 10%
Increased passenger satisfaction thanks to more consistent punctuality and service
- Transportation
